Reclami e risoluzione delle controversie

1. HOW TO FILE A COMPLAINT

For problems related to products, orders, payments, deliveries, returns, refunds or legal guarantee, the customer can contact us at the following addresses:

Fantasie di Legno
Fantasie di Legno

Via Generale di Maria 25
90141 Palermo PA
Italy

E-mail: info@fantasiedilegno.it
Phone: +39 091 721 9141

Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST

2. USEFUL INFORMATION FOR THE COMPLAINT

To allow us to quickly manage the request, we recommend indicating:

· name and surname;

· order number;

· e-mail address used for the purchase;

· description of the problem;

· any useful photographs or documents;

· requested solution, where applicable.

3. COMPLAINT MANAGEMENT

We will examine the request and try to provide an appropriate response using the contact details provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

If a complaint is not resolved directly, the consumer may, in applicable cases, contact a competent alternative dispute resolution (ADR) body in accordance with Italian and European law.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

Recourse to extrajudicial procedures does not limit the consumer's right to appeal to the competent judicial authority in accordance with applicable law.