FAQ
WHO MANAGES Fantasie di Legno?
The website fantasiedilegno.it is managed by Fantasie di Legno, with registered office at Via Generale di Maria 25, 90141 Palermo PA, Italy.
VAT number: IT06262110825
REA: 309351
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
At the moment, we do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €130, standard shipping is free.
For orders less than €130, a fixed shipping cost of €16 is applied.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1 - 3 business days from payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipping, delivery is normally expected within 3 - 7 business days.
The total estimated time from payment confirmation to delivery is normally 4–10 business days.
WHICH COURIERS DO YOU USE?
Orders can be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipping, you will receive, when available, a code or link to monitor the delivery status.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
Prices published on the website are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current legislation.
CAN I CANCEL AN ORDER?
You can request the cancellation of an order before shipping by promptly writing to info@fantasiedilegno.it.
We cannot guarantee the cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days from receipt of the product, subject to the exceptions provided by law.
WHO PAYS THE RETURN COST?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect, or non-conforming product.
For bulky products or those not returnable via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The address for returns is:
Fantasie di Legno
Fantasie di Legno
Via Generale di Maria 25
90141 Palermo PA
Italy
Before shipping the return, we recommend that you contact us at info@fantasiedilegno.it.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@fantasiedilegno.it, indicating the order number and, if available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable legislation.
HOW CAN I CONTACT YOU?
Email: info@fantasiedilegno.it
Phone: +39 091 721 9141
Customer Service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST